Frequently Asked Questions

Straight answers about direct bookings, and about us.

The questions Filipino hotel owners ask us most, about cutting OTA commissions, owning your website, pricing, and getting started. Cannot find yours? and a real person will answer.

Last updated July 2026
Direct Bookings & OTA Commissions

Direct bookings and OTA commissions

What is a hotel direct booking system?

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A direct booking system lets guests book and pay on your own website, instead of through a third party like Agoda or Booking.com. Because the booking is yours, no commission is taken out, the full payment comes straight to you, and you keep the guest's details. BlueFunnel builds this system into your website, so booking direct is as easy for guests as booking on an OTA.

How much commission do Agoda and Booking.com charge hotels in the Philippines?

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OTAs typically charge Philippine hotels between 15 and 25 percent of each booking, and often more once you pay for extra visibility. Agoda and Expedia tend to sit at the higher end and Booking.com a little lower, so a blended rate of around 20 percent is common. On a ₱5,000 room night, that is roughly ₱1,000 gone from every booking before you have paid a single bill.

How can a small hotel or resort get more direct bookings?

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The most reliable way is to give guests an easy place to book: a fast, mobile-friendly website with the booking system built in, so they are never bounced back to an OTA. From there, keep your rates and availability accurate, make GCash and card payment simple, and stay in touch with past guests directly. BlueFunnel sets all of this up for you in one system.

How do I stop paying so much commission to the OTAs?

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You lower OTA commission by shifting more of your bookings to your own website, where you pay no commission at all. You do not have to leave the OTAs to do it: most owners keep their listings for reach and simply win back the guests who would rather book direct. Every booking that moves to your own site is 15 to 25 percent you keep.

If I get my own booking website, do I have to leave Agoda and Booking.com?

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No. You can keep your OTA listings for as long as you like. The goal is not to drop them overnight, it is to grow your direct bookings so you depend on the OTAs less over time. Most BlueFunnel clients keep the OTAs for discovery and use their own website to keep more of the guests they already have.

Will I lose bookings if I depend less on OTAs?

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You should not, because you are not removing a channel, you are adding one you fully control. The OTAs stay in place for travellers who find you there, while your own website captures the guests who would rather book direct or come back for a second stay. Over time you keep the same rooms full, with more of the money staying with you.

Is a direct booking website worth it for a small hotel?

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For most small hotels, yes, because OTA commission hits hardest when your margins are already thin. If you take even a handful of direct bookings a month, the commission you save adds up quickly. A small hotel losing ₱18,000 to ₱25,000 a month to the OTAs can pay off a one-time website build in a matter of months.

What is the difference between a direct booking and an OTA booking?

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An OTA booking comes through a platform like Agoda or Booking.com, which charges you commission and keeps the guest's contact details. A direct booking comes through your own website, with no commission, the full payment paid straight to you, and the guest's details saved in your own records. Direct bookings are simply more profitable, and they let you build a real relationship with the guest.

How the BlueFunnel System Works

How the BlueFunnel system works

What is BlueFunnel Systems?

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BlueFunnel Systems is a done-for-you direct booking system for independent hotels in the Philippines. It gives your hotel its own website with a booking system built in, set up and supported for you, so you take more bookings directly and keep more of every peso. It is a product of Designblue Manila, a Philippine web agency.

What is BFS Hotelier?

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BFS Hotelier is BlueFunnel's first product, built specifically for small and mid-size hotels and resorts in the Philippines. It bundles a hotel website, a booking and management system, online payments, and optional marketing into one package at one clear price. It is made for owners who want more direct bookings without the technical work.

How does the booking system work?

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Guests choose their dates and room on your website, pay online, and the booking lands in your dashboard straight away, with an automatic confirmation sent to the guest. You see every reservation, room status, and payment in one place, from your phone. There is no OTA in the middle, so the full payment comes to you. See the full system on the Your System page.

Do I actually own my hotel website?

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Yes. When your website is finished, it is yours to keep: the site, the domain, and your guest data, code and all. It is an asset you own, not software you rent by the month. If you ever move on, your website and your guest list go with you.

Can my guests pay with GCash?

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Yes. Your booking system accepts GCash, major credit and debit cards, and bank transfer through PayMongo. Filipino guests can pay whichever way they prefer, which means fewer abandoned bookings and more confirmed reservations.

Can I run my hotel from my phone?

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Yes. The whole system is built to run from your phone: check bookings, see revenue, update rates, and manage rooms from anywhere. There is no laptop needed and nothing to install. Open your dashboard at the front desk, at home, or while you are travelling.

Can I update my own website after it is built?

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Yes. You can change your headline, swap photos, update room details, post a promo, or publish a blog yourself, all from the same dashboard you use for bookings. Every page is editable, so you never wait on a developer or pay for a small change.

Do I get an AI chatbot for my website?

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Yes, with the Care Plan. Your website gets a guest-facing AI chatbot that answers questions and checks availability 24 hours a day, plus an admin assistant inside your dashboard that helps you run the system. Both understand English and Tagalog.

Pricing, Ownership & Cancelling

Pricing, ownership, and cancelling

How much does a hotel website from BlueFunnel cost?

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You own your website for a one-time build fee, starting at ₱120,000 for a boutique hotel of up to 20 rooms, and ₱180,000 for a hotel of 21 to 50 rooms. Larger hotels get a custom quote. The optional monthly Care Plan, from ₱8,500 a month, keeps everything running with hosting, AI, OTA sync, and support. Full details are on the pricing page.

What is the difference between the one-time build fee and the monthly Care Plan?

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The one-time build fee makes the website yours: it covers designing and building your site, the booking system, payments, and getting everything live. The monthly Care Plan is optional and keeps it running: managed hosting, the AI chatbots, automatic OTA sync, live reporting, and ongoing support. You own the site either way, the Care Plan is what keeps it running and connected.

Are there any hidden fees?

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No. The one-time build fee and the monthly Care Plan are the main costs, and both are shown up front. The only outside costs are your domain, typically ₱500 to ₱1,500 a year, and the standard payment fees charged by GCash and the card processors, not by us. Social media content is a separate optional add-on if you want it.

Am I tied into a long contract?

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No. You own your website, so it is yours to keep no matter what. The Care Plan runs monthly after a short initial period to get you set up and stable, and you can cancel with 30 days' notice. If you ever stop, your website and your bookings keep working.

What happens to my website if I stop the Care Plan?

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Your website and all your data stay yours. Stopping the Care Plan only switches off the parts that run on our systems: the AI, OTA sync, live reporting, and managed hosting. You can keep the site live and safe on a minimal hosting-only plan, or move it to your own hosting, and we help you do that.

Getting Started & Support

Getting started and support

How long does it take to build my website?

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Usually 30 days or less, once we have your photos, content, and approvals. We do the building, your part is to review and approve as we go. Most owners are live and taking direct bookings within a month of signing up.

What do you need from me to get started?

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Mainly your photos, your branding if you have it, and your room and rate details. If you do not have professional assets yet, we guide you on exactly what we need and help fill the gaps. After that, we handle the technical work and check in for your approvals.

What support do I get after my website launches?

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You get a Filipino support team reachable on Messenger and Viber during business hours, with no ticket systems and no long waits. With the Care Plan we also host, monitor, and look after the technical side for you, so if something needs fixing, we handle it on our end.

Which areas of the Philippines do you serve?

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We work with independent hotels and resorts across the Philippines. We started in Siargao, where the OTA-commission problem is sharpest, but the system works for any Philippine hotel, from island resorts to city and provincial hotels. Everything is built and supported locally.

About BlueFunnel

About BlueFunnel

Is BlueFunnel Systems a registered, legitimate company?

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Yes. BlueFunnel Systems is a registered Philippine company, DTI and BIR registered, and a product of Designblue Manila. We are based in Salcedo Village, Makati City, and we build and support everything here in the Philippines.

Who is behind BlueFunnel Systems?

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BlueFunnel Systems was cofounded by Philip, who is Managing Director of Designblue, and Arlyn, who leads strategy and operations. You work with a small, named Filipino team, backed by the wider Designblue team of designers, developers, and support specialists.

Who actually designs and builds my website?

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Your website is designed and built by the Designblue team, the agency behind BlueFunnel, which has been building websites for Philippine companies since 2007. You get experienced designers and developers building your site around your brand, with 19 years of agency work behind them.

Still have a question?

Book a free 15-minute call and we will run your real numbers with you, or message us on Messenger or Viber for a quick answer. No pressure, no jargon.